POINTS OF SALE

Ticket office

During the Festival, a box office is open every day from 4 p.m. until the end of the concerts for the Lake stage and from 6.p.m. until the end of the concerts for the Casino stage. 

It is possible to purchase tickets for all paid venues of the Festival. If a concert is sold out, a limited number of tickets will be released again on the same day, directly at the Festival’s box offices.

In this case:
• Only one ticket per person will be sold, and a wristband will be placed directly on the wrist. It is therefore not possible to purchase a ticket for someone else – each person wishing to attend the concert must be present at the time of purchase.
• On-site sales start at 4:00 p.m. at the Lac Stage box office and 6:00 p.m. at the Casino Stage box office.

ONLINE

To purchase tickets online, please visit our website under Buy tickets

CALLCENTER (Ticketcorner)

To order tickets by phone, please contact Ticketcorner’s Callcenter using the following numbers:

• Switzerland: 0900 10 10 12 (CHF 1.19/min)
• International: + 41 900 800 800 (CHF 1.19/min)

POINTS OF SALE

Tickets for Montreux Jazz Festival events are available at all official points of sale of our partner Ticketcorner:

• Fnac
• BLS
• Coop City
• At the Festival shop, at the Fairmont Le Montreux Palace, until 4 July. During the Festival, tickets will only be sold at the ticket offices located at the entrances to the venues.

You will also find various points of sale in the following countries:

• Germany (Eventim outlets)

TERMS OF SALE

Tickets cannot be returned, exchanged, or refunded.

Change of programme, cancellation, and refund

All the artists announced have confirmed their participation in the Festival. Cancellations or changes to the line-up are possible and will be announced at the box office on the night as well as on our website, our social networks and our newsletter. 

In case of a change in the line-up or the schedule, the Festival reserves the right to decide, depending on the circumstances, to refund the tickets or packages up to the price mentioned on the ticket or package (minus a fixed fee of CHF 5 for each ticket or package, in accordance with the recommendations of the Swiss Music Promoters Association and any ticket insurance costs).

Should the Festival or an evening be cancelled in its entirety, the tickets, packages and subscriptions will be refunded up to the price indicated on the ticket, package or subscription (minus a cancellation fee of CHF 5 per ticket, package or subscription in accordance with the recommendations of the Swiss Music Promoters Association and any ticket insurance costs). 

If an evening is interrupted over halfway through its scheduled duration, the ticket will not be refunded or exchanged.

In case of a refund, only tickets purchased through the official Festival channels will be refunded.

TICKET INSURANCE (ERV)

When you buy your tickets for the Montreux Jazz Festival, you can choose to add a cancellation insurance offered by ERV. This insurance gives you a refund if something unexpected (like illness or accident) stops you from going to the concert — as long as it’s covered by the insurance.

The insurance is optional. Its price depends on the ticket, and the cost is not refunded if the concert is cancelled by the Festival. Click here for more information.

Postponement

If one evening is postponed to another date, the tickets will be automatically valid for the new date. Ticketholders will have the choice of either keeping their ticket for the new date or receiving a refund according to the deadlines and processes provided for this purpose. Ticketholders will receive information by email. Once the deadline has passed, requests will no longer be taken into consideration. 

Ticket theft or loss

In case of ticket theft or loss, no refund or replacement claim shall be considered.

TERMS OF ACCESS

Valid ticket

Your email confirmation cannot be used as a ticket. Only the ticket with barcode is valid. Make sure the barcode on your ticket is readable.

Print@Home tickets must be printed at home.  The organisers are not able to provide the tools to print this type of ticket on the site of the event. Anyone who has forgotten or lost their Print@Home will be refused access to the concert due to lack of a valid ticket. The Print@Home tickets can only be used once to enter the hall and lose their validity after the first check. In case several tickets with an identical barcode are in circulation, only the first presented will be considered valid. The event organiser may refuse access to the concert when several prints, imitations or copies of this ticket type have been made. Do not buy such a ticket, as you risk ending up with a ticket that has already been used!

Age restrictions

For safety reasons, children under the age of 6 are not allowed in the concert areas. All persons under 16 years of age must be accompanied by an adult to access the concert areas. The organizers decline all liability for any injuries caused by failure to comply with this policy.

Access to the following locations is restricted to people over 18 years of age from 10pm: Ipanema, El Mundo, Ibis, Lake House.

Entry to the concerts

All tickets must be exchanged for an entry wristband. The organiser reserves the right not to replace or exchange damaged or lost bracelets.

It is forbidden to bring the following items to the concerts: luggage or bulky backpacks, bottles or glass objects, cans, gourd bottles, food, animals, cameras, audio recorders, umbrellas, seats of any kind, rollerblades, skateboards, pyrotechnic objects, weapons of any kind, objects to throw, tear gas, helmets, flag poles, banners, signs and any dangerous object that may be used as a projectile. A check is carried out at the concert entrances. A free locker in which prohibited items can be left will be made available to Festivalgoers. If the owner of an unauthorised and/or dangerous object refuses to part with it, access will be refused without refund of the ticket.

Smoking is prohibited (including electronic cigarettes) inside and outside of the concert venues.

It is important to respect the concert times displayed on our website and available at the Festival site. Spectators arriving after the start of the concert will only be allowed to enter the hall at the end of a piece or, at the explicit request of an artist, during an interval. 

The Festival employees will work to offer the best comfort and safety conditions to all Festivalgoers. They have been training all year to best respond to any issues related to crowd control and risk prevention in a festival environment. Staff guidelines given at the entrances must be respected. 

Sound and image recording

It is forbidden to film/photograph/record sounds and/or images during the concerts. This also concerns live performances of the artists/groups as well as the broadcasts to the Festival screens. Violation of this rule may result in the confiscation of the equipment used and the immediate expulsion from the Festival grounds, without compensation.

Concerts and venues within the Montreux Jazz Festival may be filmed or photographed. Due to your presence at the Festival site, you agree that your image will be used without compensation of any kind.

RESALE TICKETS

Are you unable to attend a concert? You can resell your tickets directly from your customer account.

• Once logged in, click on “My tickets”, “View my tickets”, “My orders” and then “Your tickets”.
• You can then click on “Resell tickets” and select the ticket(s) you wish to resell.
• You will receive an e-mail confirmation if your tickets are resold.
• New ticket holders will receive their tickets directly by e-mail.
• The refund will be sent to you within a few working days of confirmation of the resale.

Terms and conditions

Please note that resale is possible up to 24 hours before the start of the concert.

• The price of resold tickets is identical to the purchase price. However, a resale fee will be deducted from the base price.
• Resold tickets are automatically refunded to the payment method used at the time of purchase.
• A ticket may only be resold once, by the original purchaser.
• Original tickets will no longer be valid. Only resold tickets can be scanned. We draw your attention to the fact that a ticket published on social networks may be used without your knowledge. Keep your sesame to yourself!
• As the name suggests, ticket resale is for resale only. It is not possible to exchange one ticket for another.

Ticket Protection

If you have taken out ticket security insurance, your tickets are not eligible for resale. Please contact the ERV insurance provider directly to find out about the conditions of cover and any steps to be taken.

Your tickets have been bought

• You receive a confirmation by E-mail
• If your notes have been redeemed, the price indicated will be 0.00CHF. It will no longer be possible to take any action on these tickets.
• Tickets that have been resold will be automatically refunded to the payment method used at the time of purchase.

You have put your tickets up for resale and wish to take them back

• As long as the tickets have not been redeemed, you can take them back. To do this, simply click on the ‘Resell’ button and select the seat(s) you want. If the button does not appear, this means that your tickets have been bought back.

No takers for your tickets

• In accordance with our conditions of sale, tickets cannot be taken back, exchanged or refunded.

You bought your tickets on the Ticketcorner website or at the Callcenter

• Please note that tickets cannot be resold.
• If you have taken out ticket security insurance, please contact the ERV insurance provider
• If you have any questions, please contact Ticketcorner: Switzerland: 0900 10 10 12 (CHF 1.19/min, fixed network rate) International: + 41 900 800 800 (CHF 1.19/min, fixed network rate)

You bought your tickets at a Ticketcorner point of sale (Fnac, Coop City, BLS)

• Please note that tickets cannot be resold.
• If you have any questions, please contact Ticketcorner: Switzerland: 0900 10 10 12 (CHF 1.19/min, fixed network rate) International: + 41 900 800 800 (CHF 1.19/min, fixed network rate)