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FAQ

Find all the answers to your questions!

ACCESS

ACCESS Is extra public transportation available during the Festival?

Yes. During the Festival, the SBB adds capacity to the regularly scheduled trains and schedules extra trains each evening. Special bus lines also service the Montreux region and several nearby cities during the Festival.

Visit the Transports page for further information.

ACCESS Is free parking available near the Festival?

Yes, there are free parking lots on the outskirts of Montreux with free shuttles to the Festival provided by the VMCV bus service. When you arrive in Montreux, follow the special traffic signs and instructions from public-safety staff to find these parking lots. Parking outside of official spots is prohibited. Even if you think you have found a spot that won’t bother anyone, you could well block access by emergency responders or technicians.

Visit the Transports page for further information.

ACCESS How do I get to the Festival?

Train: Montreux is easily accessed by train. The SBB train station is a few minutes’ walk from the Festival.

Car: The Festival is near the main highway. Take exit 15 (“Montreux”) if you are coming from Lausanne, or exit 16 (“Villeneuve”) if you are coming from the Valais region. There are free parking lots all around Montreux with free shuttles to the Festival.

Bus: During the Festival, several special bus lines service the Montreux region and several nearby cities.

Plane: The Geneva International Airport is one hour away, either by direct train or by car.

Boat: Located on the shores of Lake Geneva, the Festival may also be accessed by boat from Geneva, Lausanne, and even Evian-les-Bains, France. Schedules: www.cgn.ch

Bike: There are several parking lots for bicycles near the Festival.

Visit the Transports page for further information.

ACCESS Is the Festival site accessible for people in wheelchairs?

Yes. Optimal access to all our spaces for everyone is a priority goal for the Festival.

For people in wheelchairs, we offer a drop-off zone near the main entrance, accessible restrooms, an accessibility station, and dedicated wheelchair spaces in our paying venues. Some of the lakefront terraces are equipped with access ramps.

Visit the Accessibility page for further information.

ACCESS How old do you have to be to access the venues?

For safety reasons, children younger than 6 years old are not permitted to enter the concert halls and the Montreux Jazz Trains. Teenagers younger that 16 years old must be accompanied by an adult to access the concert halls. You must be 18 or older to enter: the Liszto Club, Montreux Jazz Boats, El Mundo (from 10 pm) and the Pool Parties.

The organizers decline all liability for any injuries caused by failure to comply with this policy.

Visit the Ticketing Info page for further information.

ACCESS What are the opening hours of the building and the concert halls?

The main building (Convention Center) is open at 2 p.m., the House of Jazz at 3 p.m. and the piers at 12 a.m.

ACCESS Do I have to exchange my ticket for a bracelet to access the paying venues?

Yes! All tickets must be exchanged for a bracelet granting access to the concert halls. They are available as of 4 p.m. on different spots on the Festival site. The Festival organizer reserves the right to refuse any exchange or restitution of entrance bracelets in case they are damaged or has been lost.

For the Montreux Jazz Club concerts, a dedicated ticket office is open from 6 p.m. in the House of Jazz building, lower floor.

ACCESS What objects are prohibited in the concert halls?

The following items are not allowed in the concert halls: glass bottles or glass objects, P.E.T. bottles, cans, thermos jugs, pyrotechnics, weapons of any kind, objects intended to be thrown, helmets, flagpoles, banners, signs, blades, tear gas/pepper spray, animals, cameras, audio recorders, luggage or bulky backpacks, umbrellas, seats, roller skates, skateboards, and any dangerous objects that could serve as projectiles. A compulsory security check will be carried out before entry to a concert hall. Free storage where forbidden objects can be deposited is available at the entrance of each concert hall. If the owner of an unauthorized and/or dangerous object refuses to part with it, access to the concert hall will be refused without refund of the ticket.

Visit the Ticketing Info page for further information.

ACCESS Is filming or recording permitted during concerts?

No. It is strictly forbidden to record sound and/or images. This concerns live performances by artists/groups as well as broadcasts on the screens in the building. Failure to comply with this rule will result in penalties including seizure of the equipment used and immediate removal from the Festival grounds, with no compensation provided.

TICKETS

TICKETS What happens if I lose my ticket?

If your ticket is lost or damaged:

Before the Festival: contact the point of sale where you purchased your ticket. For Print@Home tickets, the ticket purchaser is authorized to print out the ticket again. Don’t forget to destroy any damaged Print@Home tickets!

At the Festival: if you lose your ticket, go to the Festival ticket office in the main building for information on what you should do.

TICKETS Is the confirmation email a concert ticket?

No. The confirmation email is not valid as a ticket. Only the bar-coded ticket grants access to the concert venues.

TICKETS When can tickets be reimbursed

Tickets, packages and badges are neither returnable nor exchangeable. For refunds, the below conditions apply.

In the event of a change in program, schedule or date, the Festival reserves the right to decide, according to the circumstances, either to refund tickets or packages up to the price mentioned on the ticket or package (excluding CHF 5.- flat fee for each ticket or package in accordance with the recommendations of the Swiss Music Promoters Association), or to exchange them for tickets or packages for another evening.

In case of cancellation of the Festival or of an evening in its entirety, tickets, packages and passes will be refunded up to the price indicated on the ticket, package or passes (excluding CHF 5.- flat fee for each ticket or package in accordance with the recommendations of the Swiss Music Promoters Association), and/or a return of equivalent value will be offered.

If an evening is interrupted beyond half the duration of the scheduled concerts, the ticket or package will not be refunded or exchanged.

Passes holders are not reimbursed in the event of a firm cancellation of a concert. If several concerts are permanently cancelled, the Festival reserves the right to decide, according to the circumstances, on the terms of total or partial reimbursement of passes and/or to propose a return of equivalent value (such as Montreux Jazz Insider subscription, gift voucher or other).

All the artists announced have confirmed their participation in the Festival. Cancellations or program changes are still possible and will be announced at the evening cash desk as well as via our website, social networks and newsletter.

TICKETS Can I print my ticket at the Festival?

No. Print@Home tickets must be printed before you come to the Festival grounds. The organizers are unfortunately not able to provide printers for on-site ticket printing. If you forget or lose your Print@Home ticket, you will be refused entry to the concert due to not having a valid ticket.

TICKETS Does the Festival offer tickets for persons with disabilities?

Yes. Providing optimal access for all to our spaces is one of our top priorities. Our guests with disabilities can obtain a free standing concert ticket for a companion, and have reduced ticket prices and access to specially equipped areas.

Important: You must order your concert tickets for persons with disabilities prior to the Festival. We unfortunately cannot take reservations on the day of a concert due to limited availability.

For all questions, please contact: ticketinfo@mjf.ch or call +41 21 966 45 50.

Visit the Accessibility page for further information.

TICKETS Can I buy tickets at the Festival?

Yes. During the Festival, a ticket office is open each day from 4 p.m. to the end of the concerts. It is located in the main entry hall of the Montreux Music and Convention Center (2M2C), on level B4.

For the Montreux Jazz Club concerts, a dedicated ticket office is open from 6 p.m. in the House of Jazz building, lower floor.

It is possible to purchase tickets for all of the Festival’s paying venues. For sold-out shows, a limited number of tickets will be offered for sale on the day of the concert. Each person may only purchase a single ticket, and the bracelet will be immediately placed on the purchaser’s wrist.

Visit the Ticketing Info page for further information.

 

TICKETS For which concerts is a ticket purchase necessary?

For concerts at the venues below, purchase of a ticket is required. All other stages are accessible free of charge.

  • Auditorium Stravinski
  • Montreux Jazz Lab
  • Montreux Jazz Club
  • Montreux Jazz Trains
  • Montreux Jazz Boats
TICKETS Can i buy passes or packages?

Yes. The Montreux Jazz Festival offers an array of passes and packages.

Visit the Passes & Packages page for further information.

TICKETS What happens if a concert is canceled?

In case of cancellation of the Festival or of an evening in its entirety, tickets, packages and passes will be refunded up to the price indicated on the ticket, package or passes (excluding CHF 5.- flat fee for each ticket or package in accordance with the recommendations of the Swiss Music Promoters Association), and/or a return of equivalent value will be offered.

For more information, contact the Montreux Jazz Festival Ticket Office: +41 21 966 45 50 or ticketinfo@mjf.ch.

TICKETS How do I buy tickets?

Online
On the Festival tab, select Paying programme.

Call Center (Ticketcorner)

  • Switzerland: 0900 10 10 12
    (CHF 1.19/min from a landline)
  • International: + 41 900 800 800
    (CHF 1.19/min from a landline)

Points of sale

  • Manor
  • Coop City
  • Swiss Post Office

We also have points of sale in France, Austria, Belgium, and Germany.

Evening cash desk
During the Festival, a ticket office is open each day from 4 p.m. to the end of the concerts. It is located in the main entry hall of the Montreux Music and Convention Center (2M2C), on level B4. For the Montreux Jazz Club concerts, a dedicated ticket office is open from 6 p.m. in the House of Jazz building, lower floor.

Passes and Packages
Visit the Passes & Packages page for further information.

Groups and “Persons with disabilities” offer
Visit the Accessibility page for further information.

TICKETS Where is my place in the concert hall and how do I access it?

There are many categories of place depending of the concert hall at the Montreux Jazz Festival. The doors to use to access your place are stated on your ticket.

Auditorium Stravinski

  • Categories A and Seated Package: Seated, please find your seat number directly on your ticket
  • Category C: Standing, free positioning in the reserved area
  • Category P: Podium, standing, free positioning on the podium stated on your ticket

Montreux Jazz Club

  • Categories A and Seated Package: Table, seated, free positioning on the table stated on your ticket (for the shows without table, please find your seat number directly on your ticket)
  • Categories B, D and E: Seated, please find your seat number directly on your ticket

Montreux Jazz LAB

  • Category C: Standing, free positioning in the reserved area
  • Category P: Podium, standing, free positioning on the podium

ENVIRONMENT

ENVIRONMENT To what extent is waste sorted?

Public events always generate a certain amount of waste. The mission of the Montreux Jazz Festival is to limit the amount produced and to ensure the most possible sorting and recycling. We therefore prioritize the reduction of waste volume and improvement in sorting or recyclables. An awareness campaign, “Help us reach 100% sorting of recyclables”, draws the attention of our festival-goers to the impact they can have.

Visit the Sustainable development  for further information.

ENVIRONMENT What measures have been put in place?

The Montreux Jazz Festival has developed a general strategy for sustainable development, and is constantly improving the measures that have been in place for the past several years. In 2014 we created an environmental commission to ensure better coordination of the various ongoing efforts and future projects. The priority for 2014 was to replace our waste management system and the objective of attaining 100% sorting.

Visit the Sustainable development  for further information.

FAMILY

FAMILY Does the festival accommodate small children?

Yes! The lakefront promenades, the busy lawn of Music in the Park, and other specific structures are in place even for the tiniest of our guests. Some of the terraces have ramps to make it easier to get there with a stroller.

The Festival is committed to complying with all applicable regulations on hearing protection. However, you should be aware that volume could reach 100 decibels in some zones. We encourage you to protect your child’s ears, and provide earplugs at no charge on site.

For safety reasons, children under 6 are not allowed in the paying concert halls, the Montreux Jazz Boats, and the Montreux Jazz Trains.

FAMILY Are there any activities in place for kids and teenagers?

Yes! There is even a space just for them: Montreux Jazz Young Planet. This project pairs kids and teens with outreach teams from the Montreux municipality who encourage them to have “alternative” fun, without drinking or smoking. Located at the Place de l’Eurovision (the pier), this free space offers fun, creative activities day and night, for example dancing, music, karaoke, theatre, and workshops).

This space features a constant staff presence. There is no age limit for participating, but we strongly encourage children under 8 to be accompanied by an adult.

Visit the Families page for further information.

FAMILY Is there a childcare facility at the Festival site?

Yes, a free childcare center is located just next to the Festival, in the Royal Plaza Hotel. You can access it through the Sinatra’s Bar terrasse, on the lake side (Av. Claude Nobs 7, 1820 Montreux). Childcare professionals welcome your kids aged 3-10 in a sheltered oasis.

Visit the Families page for further information.

FAMILY How old do children have to be to enter concert halls?

For safety reasons, children under 6 are not permitted in concert halls and the Montreux Jazz Trains. All ticketholders under 16 must be accompanied by an adult. The following are only accessible to those 18 and older: Liszto Club, Montreux Jazz Boats, El Mundo (from 10 pm) and Pool Parties.

Visit the Ticketing Info page for further information.

CATERING

CATERING How do I get my glass deposit back?

A CHF 2.- deposit per cup will be required for each drink ordered at a bar within the Montreux Jazz Festival site. When returning the cup to any of the Montreux Jazz Festival’s bars, you will be given back your deposit. Be aware that your deposit will not be returned for a cup that is damaged, melted, or cracked.

Visit the Food & beverage page for further information.

CATERING When are the Lakefront promenades open?

Hours: 12 noon – 4 a.m.

Each year, the Montreux Jazz Festival is pleased to welcome you on the lakefront promenades starting at noon. These ‘quays’ are the Festival’s arteries, an American-style strip lit by colorful neon lamps which evoke the musical styles that are the roots of the Festival. People enjoy the summer heat, swarming the lakefront promenades daily.

The great variety of food stands offers a huge choice of dishes and snacks, and plenty of drinks to quench your thirst!

Visit the Food & beverage page for further information.

CATERING Are vegetarian and organic dishes available on site?

Yes. We offer a diversity of quality dining options. Among the wide variety of food stands, you will find several serving up vegetarian and organic offerings.

Visit the Food & beverage page for further information.

HEALTH & EMERGENCIES

HEALTH & EMERGENCIES Is there an infirmary on site?

A team of doctors and nurses is available to tend to the health needs of both visitors and staff. Situated Situated in the Montreux Music and Convention Center (floorB3), the infirmary deals with both mild concerns and any emergencies, transferring patients to regional hospitals when necessary. There is an ambulance permanently on call on the Festival site.

HEALTH & EMERGENCIES Should I use earplugs?

Despite a strict policy put in place to respect all sound laws, it is possible that prolonged exposure in certain areas can cause disruption to the eardrum. In order to prevent potential damage, earplugs are available free of charge at the entrance to the venues, at the bars, at the information stands and at the Prev’ Spot. Auditory recuperation zones also exist in each concert area.

HEALTH & EMERGENCIES Who should I call in case of an emergency?
  • Police emergency: 117
  • Fire: 118
  • Medical emergency: 144
  • Riviera Police, Montreux: 021 966 83 00

SERVICES

SERVICES Are there free cloakrooms available?

Several cloakrooms are available:

  • Main entrance: Su-We: 4 p.m. – 1 a.m. / Do-Sa: 4 p.m. 6 p.m – 1 a.m.
  • Montreux Jazz Lab: 7 p.m. – end of the concerts or afters
  • Montreux Jazz Club: 8 p.m. – end of the concerts
  • House of Jazz: 4 p.m – 5 a.m.
  • Liszto Club : Su-Th : 8 p.m. – 5 a.m. Fr-Sa 10 p.m. – 5 a.m.
SERVICES Is there a camping on the Festival ground?

No. However, there are several campgrounds nearby. A complete list of these campgrounds may be found here: montreuxriviera.com/accommodation/Camping

Access to the Festival is also quick and easy from campgrounds near the city of Lausanne, about 30 minutes away.

SERVICES What should I do if I lose something?

Throughout the Festival, there is a Lost and Found desk at the cloakroom situated in the main hall of the Montreux Music and Convention Center (2m2c).

Hours:

  • Sunday to Wednesday : 4 p.m. – 1 a.m.
  • Thursday to Saturday : 4 p.m. – 2 a.m.

High-value objects are entrusted to the Police Riviera the day after they are found. You may want to check the Lost and Found website, which is updated daily.

After the end of the Festival, contact our office for instructions regarding how to reclaim your belongings: +41 21 966 44 44 / info@mjf.ch.

SERVICES Is there an accessibility information station for people with handicaps?

Yes, a dedicated accessibility station is located on the Avenue Claude Nobs near the main Festival entrance. Please do not hesitate to visit this station for all manner of practical Festival information.

Visit the Accessibility page for further information.

SERVICES Can I exchange currencies or use an ATM on-site?

UBS ATMs are available on the lakefront promenade and inside the building. In addition, a foreign exchange desk is located at the main entrance of the Montreux Music and Convention Center (2m2c). Euros are not accepted as a form of payment. We accept the following payment methods: Visa, Mastercard, Amex, Twint and other.

SERVICES Can I pay with a credit card?

The bars, food stands, merchandising stands and the ticket office accept payments by credit card.

Please note that a currency-exchange office and ATMs are available on site.

SERVICES I have a question about the festival: who should I contact?

Our Call Center is at your disposal for any questions. Call us at +41 21 966 44 44 or email info@mjf.ch.

On the Festival grounds, there are numerous information booths (marked with the letter “i”) at the Festival entrances and in the Montreux Music and Convention Center (2m2c). Feel free to pop in—our Staff members will be delighted to help you out!

STAFF

STAFF How do I join the Festival staff?

You simply fill out a form by clicking on this link: http://staff.montreux-jazz.ch. You will be able to choose between more than 30 sectors: Transport, access control, Bar, Cloakroom…

Visit the Staff page for further information.

STAFF What are the requirements for becoming a Festival staff member?
  • Citizen of Switzerland or a European Union country, or else holder of a valid Swiss work permit. More information available here.
  • Speak and understand French
  • Covered by health insurance valid for Switzerland
  • Available for all 16 days of the Festival
  • Access to a place to stay in the greater Montreux region (night schedules, limited transportation available)
  • Desire to share a unique experience at the heart of the Montreux Jazz Festival!
STAFF What are the benefits of working on the festival staff?
  • Your badge grants access to all concert halls when you are not working
  • Meal and beverage tokens for each day worked
  • Festival t-shirts
  • Special deals (at the Festival boutique and for other surprises)
  • Activities and a newspaper just for Staff members
  • Staff bar with reduced-price drinks
  • A massage service with special Staff pricing
  • Staff Party to close out the Festival