Skip to content

FAQ

Find all the answers to your questions! Last update: June 30th

COVID-19

COVID-19 What are the access conditions for the Montreux Jazz Festival?

In accordance with the federal and cantonal directives concerning large events, only people (from 16 years of age) who have the Covid Certificate and who meet one of the following criteria may participate in the concerts:

  • Persons who have been fully vaccinated with a vaccine authorised in Switzerland or by the European Medicines Agency
  • Persons who were pre-infected with Covid-19 in the last 6 months but more than 11 days
  • Persons who have tested negative to one of the following tests:
    • PCR test carried out at most 72 hours before the start of the concert
    • Rapid antigenic test carried out by professionals no later than 48 hours before the concert (excluding self-tests). If you have any problems booking a test, check our test centre diary here.

The Covid certificate is mandatory to access the paid concert areas. In accordance with current cantonal guidelines, no other documents will be accepted. For more information on the Covid certificate and how to obtain it, visit: https://www.vd.ch/toutes-les-actualites/hotline-et-informations-sur-le-coronavirus/faq-covid-et-sante/certificat-covid/#c2076236 or https://ofsp-coronavirus.ch/certificat/quest-ce-que-le-certificat-covid/

If you or a member of your household or close circle has had COVID-19 symptoms in the past ten days, however mild, we kindly ask you to stay at home for everyone’s safety. If you are a ticketholder, your ticket will only be refunded if one of the cases in “Covid-19 refunds” above applies to you. As there is no name on the tickets, they may be transferred to another person.

On the Festival site, we kindly ask you to respect the social distancing measures. Masks must be worn at all times in indoor concert venues, including during performances. For outdoor concerts, masks are not required to be worn while seated. Please bring your own masks with you. Various sanitation points will be available on the Festival site. All places will be ventilated and cleaned after each use.

For specific questions to Covid-19, please write to info@mjf.ch

COVID-19 What should I do before arrival?

1. Please make sure to get the COVID certificate

The Covid certificate is mandatory to access the paid concert areas.  In accordance with current cantonal guidelines, no other documents will be accepted.

For more information on the Covid certificate and how to obtain it, visit: https://www.vd.ch/toutes-les-actualites/hotline-et-informations-sur-le-coronavirus/faq-covid-et-sante/certificat-covid/#c2076236 or https://ofsp-coronavirus.ch/certificat/quest-ce-que-le-certificat-covid/

2. For free concerts, contact tracing is only mandatory for the Grand Hall where the Workshop, Talent Awards and Jams sessions will take place.

In order to guarantee the tracking of our audience in the free indoor areas, we ask you to download the Social Pass contact tracking application and to fill in the necessary details before your arrival. This will reduce waiting time and make it easier for the hospitality staff to scan your personal QR code before letting you in.

3. Don’t forget your mask!

Please bring your own mask; the Festival will not provide one for free.

Please do not attend the event if you are feeling unwell.

COVID-19 What protective measures are planned during the Festival?

The Festival follows the cantonal and federal guidelines in effect at the time of the event. Contact tracing for free indoor areas as well as the number of people allowed per location will be managed by the Social Pass application. Numerous hand disinfection stations will be available on the Festival site. A team of Welcome staff will make sure that all standards are respected.

We also ask you to:

  • wear a mask in accordance with current requirements to perform
  • maintain a distance of 1.5 metres as much as possible, disinfect your hands as regularly as possible and pay contactlessly by card if possible
  • refrain from attending the event if you are feeling unwell

For specific questions to Covid-19, please write to info@mjf.ch

COVID-19 What are the crtieria for a ticket refund and what are the deadlines?

For the following situations, a ticket refund is guaranteed, upon written request sent to ticketing@mjf.ch and at least 24 hours before the start of the concert:

  • the ticket holder has tested positive for Covid-19, upon presentation of a medical certificate or text message
  • closure of the borders of the country of residence preventing any travel to Montreux to attend the performance
  • quarantine obligation, upon presentation of a medical certificate

For any other circumstance in the context of the Covid-19 pandemic, the Festival undertakes to look into your refund request and to evaluate the outcome on a case by case basis.

If you decide not to attend the event for personal reasons you will not be entitled to a refund.

COVID-19 Is eating and drinking on festival grounds permitted?

In accordance with the measures taken by the authorities, Festival-goers will be allowed to consume food and drink only in the catering areas and while seated at a table or in the performance areas while at their seats. Inside, tables are limited to a maximum of 6 people and spaced at least 1.5m apart. You will have to scan the QR code of your table when you arrive. Tracing is mandatory. Outside, there is no more limitation or tracing. Between each use, the tables will be disinfected to avoid any contamination.

COVID-19 Are masks mandatory during the concerts?

Masks must be worn at all times in the concert and entertainment venues, including during performances. Please bring your own masks with you. Only people eating at a table in a food court will be allowed to remove their masks.

COVID-19 Will I be able to move around the different areas without having to go through access control?

A check in and check out via the Social Pass contact tracking application is required to access the Grand Hall (indoor area). For all free activities except Jam sessions, a table reservation must be made via our website or The Fork.

COVID-19 What happens if a concert is cancelled because of Covid?

All announced artists have confirmed their participation in the Festival. Cancellations or programme changes are still possible and will be announced at the evening box office and via our website and social networks.

In case of a change of programme or schedule, the Festival reserves the right to decide, depending on the circumstances, to refund the tickets or packages up to the price mentioned on the ticket or package (excluding a flat fee of CHF 5 for each ticket or package, as per the recommendations of the Swiss Music Promoters Association).

In case of cancellation of the Festival or of an entire evening, tickets and packages will be refunded up to the price indicated on the ticket or package (CHF 5 cancellation fee per ticket, as per the recommendations of the Swiss Music Promoters Association).

COVID-19 How can I reserve a table on one of the terraces or in one of the catering areas?

A reservation via our website or The Fork will be required to access the activities in our free spaces (Grand Hall, tles Jardins, Terrase Manor and Vaudoise Deck). Only the Jam Sessions will be accessible without reservation (evening ticket holders have priority access).

COVID-19 From what age do I have to show my Covid certificate at the entrance to paying concerts?

For people under 16 years of age, the Covid certificate is not mandatory. The age will be verified with an identity document.

COVID-19 I am a foreigner, what do I need to do to access the concerts?

You must also meet the criteria of the Swiss Covid certificate in order to access concerts, i.e. be fully vaccinated, pre-infected or tested negative. In Europe, the Covid certificates should soon be all compatible, however, the authorities are currently unable to confirm a date of entry into force. For other countries, the authorities do not currently have any information on this subject, so we strongly recommend that you get tested on arrival.

COVID-19 Can I get tested at the Festival and receive the Covid certificate to enter the concerts?

Yes, we have set up a test centre on site. Click here to book a test.

ACCESS

ACCESS Is extra public transportation available during the Festival?

Due to the more intimate format of the festival, public transportation is limited to the normal train schedule.

Buses are free for same evening ticket holders on presentation of the ticket.

See the Transport page for full explanations.

ACCESS Is free parking available near the Festival?

No, due to the more intimate format of the festival, there is no free parking near the festival. We encourage you to use public transportation during the festival.

Parking outside of the designated areas is prohibited. Even if it does not appear to be a nuisance, it may impede the passage of emergency services or technical services.

See the Transport page for full explanations.

ACCESS How do I get to the Festival?

Train: Montreux is easily accessed by train. The SBB train station is a few minutes’ walk from the Festival.

Car: The Festival is near the main highway. Take exit 15 (“Montreux”) if you are coming from Lausanne, or exit 16 (“Villeneuve”) if you are coming from the Valais region.

Bus: Bus lines serve the Montreux area. The stops “Montreux, Centre des Congrès” and “Montreux, Escaliers de la Gare” are within walking distance of the festival.

Plane: The Geneva International Airport is one hour away, either by direct train or by car.

Boat: Located on the shores of Lake Geneva, the Festival may also be accessed by boat from Geneva, Lausanne, and even Evian-les-Bains, France. Schedules: www.cgn.ch

Bike: There are several parking lots for bicycles near the Festival.

 

Visit the Transports page for further information.

ACCESS Is the Festival site accessible for people in wheelchairs?

Yes. Optimal access to all our spaces for everyone is a priority goal for the Festival.

A drop-off point on the Avenue Claude-Nobs, adapted toilets, a disabled reception point as well as spaces in the paying concert areas are available for wheelchair users.

See the Accessibility page for a complete explanation.

ACCESS How old do you have to be to access the venues?

For safety reasons, children under the age of 6 are not allowed in the concert areas. All persons under 16 years of age must be accompanied by an adult to access the concert areas.

The organizers decline all liability for any injuries caused by failure to comply with this policy.

Visit the Ticketing Info page for further information.

ACCESS What are the opening hours of the building and the concert halls?

PAYING STAGES

Scène du Lac

Doors open 1 hour before the start of the concert and close at the end of the concert

Petit Théâtre

Doors open 45 minutes before the start of the concerts and close at the end of the concerts

FREE STAGES

Grand Hall by MJAF

4pm-2am

Le Jardin

Mon-Thurs 4pm-2am

Fri-Sun 12pm-2pm

FOYER OF MILES DAVIS HALL

Press, accreditation, ticketing, protocol and sponsorship desks

4pm – end of concerts

CATERING FACILITIES

Terrasse Manor

12pm-0am

Vaudoise Deck

12pm-0am

Terrasse du Funky Claude

Mon-Thurs 4pm-2am

Fri-Sun 12am-2pm

Super Bock Biergarten

Mon-Thu 4pm-2am

Fri-Sun 12pm-2am

Montreux Jazz Café

11:30am-11pm

Caviar House

4pm-2pm

ACCESS Do I have to exchange my ticket for a bracelet to access the paying venues?

Yes, your concert ticket must be exchanged for an access bracelet available 2 hours before the start of the concert at the different “Bracelet” stands of the Festival, located at the Lake Stage and at the Fairmont Montreux Palace.

ACCESS What objects are prohibited in the concert halls?

It is forbidden to bring the following objects into the concert halls: bulky luggage or backpacks, glass bottles or objects, PET bottles, cans, thermos flasks, animals, cameras, audio recorders, umbrellas, seats of any kind, rollerblades, skateboards, pyrotechnic objects, weapons of any kind, throwing objects, tear gas, helmets, flagpoles, banners, placards and in general any object that is dangerous or that can be used as a projectile. A compulsory control is carried out at the entrance of the concerts. A free checkroom is available for festival-goers at the Lake Stage, in which prohibited objects can be deposited. If the owner of an unauthorized and/or dangerous object refuses to remove it, he/she will be refused access to the venue without refund of the ticket.

Visit the Ticketing Info page for further information.

ACCESS Is filming or recording permitted during concerts?

It is forbidden to capture and/or record sounds and/or images of the concerts. This prohibition concerns both the live performances of the artists/groups and their broadcasts on the screens. Violation of this rule may result in the confiscation of equipment and immediate expulsion from the Festival without compensation.

ACCESS Is it possible to see the concerts by boat?

A security perimeter will be established around the Lake Stage to guarantee and secure the boat traffic. All boats, buoys or swimmers will have to stay away from it and the visibility will not allow to watch the concerts from the lake.

TICKETS

TICKETS What happens if I lose my ticket?

If your ticket is lost or damaged:

Before the Festival: please contact the point of sale where you bought your ticket. For print@home tickets, the ticket buyer is allowed to reprint the ticket. Don’t forget to destroy your damaged print@home tickets!

At the Festival: If you lose your ticket, please go to the Festival box office, located at the entrance to Miles Davis Hall on Emery Street, and they will advise you on the proper procedure to follow.

TICKETS Is the confirmation email a concert ticket?

No. The confirmation email is not valid as a ticket. Only the bar-coded ticket grants access to the concert venues.

TICKETS When can tickets be reimbursed?

Covid-19 refunds:

For all refund requests made in writing to ticketing@mjf.ch at least 24 hours before the start of the concert, we guarantee the refund of tickets in the following cases:

– You tested positive for Covid-19 and are able to present a medical certificate or text message

– The borders are closed in your country of residence, thereby preventing you from travelling to Montreux for the festival.

– You have to self-isolate and can present a medical certificate

 

For any other circumstance due to the health or administrative impact of the Covid-19 pandemic, the Festival undertakes to examine the refund request and assess the outcome on a case-by-case basis.

If for personal reasons you decide not to attend the event, you will not be able to claim any refund.

 

Tickets, packages and badges are neither returnable nor exchangeable. For refunds, the below conditions apply.

In the event of a change in program, schedule or date, the Festival reserves the right to decide, according to the circumstances, either to refund tickets or packages up to the price mentioned on the ticket or package (excluding CHF 5.- flat fee for each ticket or package in accordance with the recommendations of the Swiss Music Promoters Association), or to exchange them for tickets or packages for another evening.

In case of cancellation of the Festival or of an evening in its entirety, tickets, packages and passes will be refunded up to the price indicated on the ticket, package or passes (excluding CHF 5.- flat fee for each ticket or package in accordance with the recommendations of the Swiss Music Promoters Association), and/or a return of equivalent value will be offered.

If an evening is interrupted beyond half the duration of the scheduled concerts, the ticket or package will not be refunded or exchanged.

All the artists announced have confirmed their participation in the Festival. Cancellations or program changes are still possible and will be announced at the evening cash desk as well as via our website, social networks and newsletter.

TICKETS Can I print my ticket at the Festival?

No. Print@Home tickets must be printed before you come to the Festival grounds. The organizers are unfortunately not able to provide printers for on-site ticket printing. If you forget or lose your Print@Home ticket, you will be refused entry to the concert due to not having a valid ticket.

TICKETS Does the Festival offer tickets for persons with disabilities?

Yes. Providing optimal access for all to our spaces is one of our top priorities. Our guests with disabilities can obtain a free seated concert ticket for a companion, and have access to specially equipped areas.

Important: You must order your concert tickets for persons with disabilities prior to the Festival. We unfortunately cannot take reservations on the day of a concert due to limited availability.

For any information or order: Montreux Jazz Festival Ticket Office, ticketinfo@mjf.ch +41 21 966 45 50.

 

Visit the Accessibility page for further information.

TICKETS Can I buy tickets at the Festival?

Yes, during the Festival, a ticket office is open every day from 2 hours before the beginning of the concerts until the end of the concerts, located at the entrance of the Miles Davis Hall and at the Fairmont Le Montreux Palace. It is possible to buy tickets for all paying areas of the Festival.

Visit the Ticketing Info page for further information.

TICKETS For which concerts is a ticket purchase necessary?

For the concerts in the venues below, the purchase of a concert ticket is necessary.

– Lake Stage

– Fairmont Montreux Palace

All other venues will welcome you free of charge, according to the access conditions in force.

TICKETS Can i buy passes or packages?

Visit the Packages page for further information.

TICKETS What happens if a concert is canceled?

In case of cancellation of the Festival or of an entire evening, tickets and subscriptions will be refunded up to the price indicated on the ticket, package or subscription (excluding a flat fee of CHF 5.00 for each ticket or package, in accordance with the recommendations of the Swiss Music Promoters Association), and/or a counter-performance of equivalent value (such as a Montreux Jazz Insider subscription, a gift voucher or other) will be offered.

For more information, please contact the Montreux Jazz Festival ticket office: +41 21 966 45 50 or ticketinfo@mjf.ch

TICKETS How do I buy tickets?

Online

Please go to our website under the tab “Program & Tickets”.

 

Callcenter (Ticketcorner)

Switzerland: 0900 10 10 12

(CHF 1.19/min, fixed network rate)

 

International: + 41 900 800 800

(CHF 1.19/min, fixed network rate)

 

Points of sale

– Manor

– Coop City

– Fnac

You will also find sales points in Austria and Germany.

TICKETS What happens if a Lake Stage concert is cancelled due to weather?

The Lake Stage seating area is covered by an eave. The Festival is in constant contact with specialists from MétéoSuisse in order to anticipate and react to weather risks. In case of risks, the Festival will take the necessary decisions to guarantee your safety.

ENVIRONMENT

ENVIRONMENT To what extent is waste sorted?

Public events always generate a certain amount of waste. The mission of the Montreux Jazz Festival is to limit the amount produced and to ensure the most possible sorting and recycling. We therefore prioritize the reduction of waste volume and improvement in sorting or recyclables. An awareness campaign, “Help us reach 100% sorting of recyclables”, draws the attention of our festival-goers to the impact they can have.

Visit the Sustainable development  for further information.

ENVIRONMENT What measures have been put in place?

The Montreux Jazz Festival has developed a general strategy for sustainable development, and is constantly improving the measures that have been in place for the past several years. In 2014 we created an environmental commission to ensure better coordination of the various ongoing efforts and future projects. The priority for 2014 was to replace our waste management system and the objective of attaining 100% sorting.

Visit the Sustainable development  for further information.

FAMILY

FAMILY Does the festival accommodate small children?

For safety reasons, children under the age of 6 are not allowed in the paid concert areas.

FAMILY Is there a childcare facility at the Festival site?

No, due to health regulations, there is no daycare this year.

FAMILY How old do children have to be to enter concert halls?

For safety reasons, children under the age of 6 are not allowed in the concert areas. All ticket holders under the age of 16 must be accompanied by an adult.

Visit the Ticketing Info page for further information.

HEALTH & EMERGENCIES

HEALTH & EMERGENCIES Is there an infirmary on site?

A team of nurses and doctors takes care of the health of visitors and staff. Located in the A1 zone, accessible from the Quai Vernex, this area is a place of welcome and referral, responding to minor concerns as well as to possible emergencies.

HEALTH & EMERGENCIES Should I use earplugs?

The Festival strives to comply with all applicable standards for the protection of hearing. However, the noise level can reach 100 decibels at certain locations and concerts. It is therefore recommended to use ear plugs. These ear plugs are available free of charge at the entrance to the concert areas. Please note that the cantonal authorities carry out checks on all concerts.

HEALTH & EMERGENCIES Who should I call in case of an emergency?
  • Police emergency: 117
  • Fire: 118
  • Medical emergency: 144
  • Riviera Police, Montreux: 021 966 83 00

SERVICES

SERVICES Are there free cloakrooms available?

Yes, a free cloakroom is open every day from 12pm to 2.30am. It is located at the bottom of Rue Emery, near the Scène du Lac.

SERVICES Is there a camping on the Festival ground?

No. However, there are several campgrounds nearby. A complete list of these campgrounds may be found here: montreuxriviera.com/accommodation/Camping

Access to the Festival is also quick and easy from campgrounds near the city of Lausanne, about 30 minutes away.

SERVICES What should I do if I lose something?

Lost and found items can be brought to or taken from the checkroom located at the bottom of Rue Emery during the entire Festival.

Opening hours: Everyday from 12pm to 2.30am

Valuables are returned to the Police Riviera the next day. In order to know if the lost object has been found, please consult the lost and found site which is updated daily.

Once the Festival is over, contact our offices and we will tell you how to proceed to recover your lost objects: +41 21 966 44 44 / info@mjf.ch

SERVICES Is there an accessibility information station for people with handicaps?

Yes, a “Handicap Welcome” stand is available at the Customer Service desk, located at the entrance of the Miles Davis Hall. Do not hesitate to go there for practical or general information about the Festival.

See the Handicap Welcome page for complete explanations.

SERVICES Can I exchange currencies or use an ATM on-site?

No, there is no ATM on the festival grounds this year, nor is there an exchange office. Euros are not accepted as a means of payment. We accept the following payment methods: Visa, Mastercard, Amex, Twint and others.

SERVICES Can I pay with a credit card?

The bars, food stands, merchandising stands and the ticket office accept credit card payments.

SERVICES I have a question about the festival: who should I contact?

Our Customer Service is at your disposal for any questions by phone at +41 21 966 44 44 or by email info@mjf.ch.

Our staff present at the different areas of the festival will be happy to answer your questions.

VOLUNTEERING, CONSTRUCTION & PRODUCTION TEAM

VOLUNTEERING, CONSTRUCTION & PRODUCTION TEAM How do I join the Festival staff?

You will find all the information to be part of the volunteering, construction or production team on this link.

Do not hesitate to consult our FAQ, as well as the description of the sectors to inform you about the advantages and conditions of working for Montreux Jazz Festival 2021.