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FAQ

Find all the answers to your questions! Last update: June 30th

COVID-19

COVID-19 What are the crtieria for a ticket refund and what are the deadlines?

For the following situations, a ticket refund is guaranteed, upon written request sent to ticketing@mjf.ch and at least 24 hours before the start of the concert:

  • closure of the borders of the country of residence preventing any travel to Montreux to attend the performance
  • quarantine obligation, upon presentation of a medical certificate

For any other circumstance in the context of the Covid-19 pandemic, the Festival undertakes to look into your refund request and to evaluate the outcome on a case by case basis.

If you decide not to attend the event for personal reasons you will not be entitled to a refund.

COVID-19 What happens if a concert is cancelled because of Covid?

All announced artists have confirmed their participation in the Festival. Cancellations or programme changes are still possible and will be announced at the evening box office and via our website and social networks.

In case of a change of programme or schedule, the Festival reserves the right to decide, depending on the circumstances, to refund the tickets or packages up to the price mentioned on the ticket or package (excluding a flat fee of CHF 5 for each ticket or package, as per the recommendations of the Swiss Music Promoters Association).

In case of cancellation of the Festival or of an entire evening, tickets and packages will be refunded up to the price indicated on the ticket or package (CHF 5 cancellation fee per ticket, as per the recommendations of the Swiss Music Promoters Association).

ACCESS

ACCESS TOUR DE FRANCE 2022

On Saturday 9 and Sunday 10 July 2022, traffic disruptions are expected. Due to the Tour de France cycling race, all parking will be prohibited from Saturday 9 July at 6pm until Sunday 10 July at 2pm on the cantonal road along the lake (RC 780).

ACCESS Is extra public transportation available during the Festival?

Yes. During the Festival, the SBB adds capacity to the regularly scheduled trains and schedules extra trains each evening.
The free VMCV (Vevey-Montreux-Chillon-Villeneuve) bus service on the reinforced routes 201 and 204 is once again offered.

See the Transport page for full explanations.

ACCESS Is parking available near the Festival?

As soon as they leave the motorway, motorists are redirected via road signs to the car parks available in Montreux, Villeneuve and La Tour-de-Peilz. Real-time information is broadcast on Cartoriviera and on the illuminated signs at the entrances to the town.

See the Cartoriviera page for information on parking spots on the Riviera.

See the Transport page for full explanations.

ACCESS How do I get to the Festival?

Train: Montreux is easily accessed by train. The SBB train station is a few minutes’ walk from the Festival.

Car: As soon as they leave the motorway, motorists are redirected via road signs to the car parks available in Montreux, Villeneuve and La Tour-de-Peilz. Real-time information is broadcast on Cartoriviera and on the illuminated signs at the entrances to the town.

Bus: Bus lines serve the Montreux area. The stops “Montreux, Vernex” are within walking distance of the festival.

Plane: The Geneva International Airport is one hour away, either by direct train or by car.

Boat: Located on the shores of Lake Geneva, the Festival may also be accessed by boat from Geneva, Lausanne, and even Evian-les-Bains, France. Schedules: www.cgn.ch

Bike: There are several parking lots for bicycles near the Festival.

 

Visit the Transports page for further information.

ACCESS Is the Festival site accessible for people in wheelchairs?

Yes. Optimal access to all our spaces for everyone is a priority goal for the Festival.

A drop-off point on the Avenue Claude-Nobs, adapted toilets, a disabled reception point as well as spaces in the paying concert areas are available for wheelchair users.

See the Accessibility page for a complete explanation.

ACCESS How old do you have to be to access the venues?

For safety reasons, children under the age of 6 are not allowed in the concert areas. All persons under 16 years of age must be accompanied by an adult to access the concert areas.

The organizers decline all liability for any injuries caused by failure to comply with this policy.

Access to the following locations is restricted to people over 18 years of age from 10pm: Ipanema, El Mundo, Pool Parties, Ibis, Lake house

Visit the Ticketing Info page for further information.

ACCESS What are the opening hours of the building and the concert halls?

The main building (Congress Centre) opens at 2pm and the Lake House opens at 5pm.

The Auditorium Stravinski (charged) opens its doors at 7.30 pm, the concert starts at 8.30 pm.

The Montreux Jazz Lab (charged) opens at 7pm, the concert starts at 8pm.

The lakeshores open at 12am.

ACCESS Do I have to exchange my ticket for a bracelet to access the paying venues?

Yes! All tickets must be exchanged for a bracelet granting access to the concert halls. They are available as of 4pm on different spots on the Festival site. The Festival organizer reserves the right to refuse any exchange or restitution of entrance bracelets in case they are damaged or has been lost.

ACCESS What objects are prohibited in the concert halls?

It is forbidden to bring the following objects into the concert halls: bulky luggage or backpacks, glass bottles or objects, PET bottles, cans, thermos flasks, animals, cameras, audio recorders, umbrellas, seats of any kind, rollerblades, skateboards, pyrotechnic objects, weapons of any kind, throwing objects, tear gas, helmets, flagpoles, banners, placards and in general any object that is dangerous or that can be used as a projectile. A compulsory control is carried in the main hall of the building. If the owner of an unauthorized and/or dangerous object refuses to remove it, he/she will be refused access to the venue without refund of the ticket.

Visit the Ticketing Info page for further information.

ACCESS Is filming or recording permitted during concerts?

It is forbidden to capture and/or record sounds and/or images of the concerts. This prohibition concerns both the live performances of the artists/groups and their broadcasts on the screens. Violation of this rule may result in the confiscation of equipment and immediate expulsion from the Festival without compensation.

TICKETS

TICKETS What happens if I lose my ticket?

If your ticket is lost or damaged:

Before the Festival: please contact the point of sale where you bought your ticket. For print@home tickets, the ticket buyer is allowed to reprint the ticket. Don’t forget to destroy your damaged print@home tickets!

At the Festival: If you lose your ticket, please go to the Festival box office, located in the main hall of the building 2m2c, and they will advise you on the proper procedure to follow.

TICKETS Is the confirmation email a concert ticket?

No. The confirmation email is not valid as a ticket. Only the bar-coded ticket grants access to the concert venues.

TICKETS When can tickets be reimbursed?

Covid-19 refunds:

For all refund requests made in writing to ticketing@mjf.ch at least 24 hours before the start of the concert, we guarantee the refund of tickets in the following cases:

– The borders are closed in your country of residence, thereby preventing you from travelling to Montreux for the festival.

– You have to self-isolate and can present a medical certificate

 

For any other circumstance due to the health or administrative impact of the Covid-19 pandemic, the Festival undertakes to examine the refund request and assess the outcome on a case-by-case basis.

If for personal reasons you decide not to attend the event, you will not be able to claim any refund.

 

Tickets, packages and badges are neither returnable nor exchangeable. For refunds, the below conditions apply.

In the event of a change in program, schedule or date, the Festival reserves the right to decide, according to the circumstances, either to refund tickets or packages up to the price mentioned on the ticket or package (excluding CHF 5.- flat fee for each ticket or package in accordance with the recommendations of the Swiss Music Promoters Association), or to exchange them for tickets or packages for another evening.

In case of cancellation of the Festival or of an evening in its entirety, tickets, packages and passes will be refunded up to the price indicated on the ticket, package or passes (excluding CHF 5.- flat fee for each ticket or package in accordance with the recommendations of the Swiss Music Promoters Association), and/or a return of equivalent value will be offered.

If an evening is interrupted beyond half the duration of the scheduled concerts, the ticket or package will not be refunded or exchanged.

All the artists announced have confirmed their participation in the Festival. Cancellations or program changes are still possible and will be announced at the evening cash desk as well as via our website, social networks and newsletter.

TICKETS Can I print my ticket at the Festival?

No. Print@Home tickets must be printed before you come to the Festival grounds. The organizers are unfortunately not able to provide printers for on-site ticket printing. If you forget or lose your Print@Home ticket, you will be refused entry to the concert due to not having a valid ticket.

TICKETS Does the Festival offer tickets for persons with disabilities?

Yes. Providing optimal access for all to our spaces is one of our top priorities. Our guests with disabilities can obtain a free seated concert ticket for a companion, and have access to specially equipped areas.

Important: You must order your concert tickets for persons with disabilities prior to the Festival. We unfortunately cannot take reservations on the day of a concert due to limited availability.

For any information or order: Montreux Jazz Festival Ticket Office, ticketinfo@mjf.ch +41 21 966 45 50.

 

Visit the Accessibility page for further information.

TICKETS Can I buy tickets at the Festival?

Yes, during the Festival, a ticket office is open every day from 4pm until the end of the concerts, located in the lobby of the Auditorium Stravinski. It is possible to buy tickets for all paying areas of the Festival.

Visit the Ticketing Info page for further information.

TICKETS For which concerts is a ticket purchase necessary?

For the concerts in the venues below, the purchase of a concert ticket is necessary.

– Auditorium Stravinski

– Montreux Jazz Lab

All other venues will welcome you free of charge, according to the access conditions in force.

TICKETS Can i buy passes or packages?

Visit the Packages page for further information.

TICKETS What happens if a concert is canceled?

In case of cancellation of the Festival or of an entire evening, tickets and subscriptions will be refunded up to the price indicated on the ticket, package or subscription (excluding a flat fee of CHF 5.00 for each ticket or package, in accordance with the recommendations of the Swiss Music Promoters Association), and/or a counter-performance of equivalent value (such as a Montreux Jazz Insider subscription, a gift voucher or other) will be offered.

For more information, please contact the Montreux Jazz Festival ticket office: +41 21 966 45 50 or ticketinfo@mjf.ch

TICKETS How do I buy tickets?

Online

Please go to our website under the tab “Program & Tickets”.

 

Callcenter (Ticketcorner)

Switzerland: 0900 10 10 12

(CHF 1.19/min, fixed network rate)

 

International: + 41 900 800 800

(CHF 1.19/min, fixed network rate)

 

Points of sale

– Manor

– Coop City

– Fnac

You will also find sales points in Austria and Germany.

ENVIRONMENT

ENVIRONMENT To what extent is waste sorted?

Public events always generate a certain amount of waste. The mission of the Montreux Jazz Festival is to limit the amount produced and to ensure the most possible sorting and recycling. We therefore prioritize the reduction of waste volume and improvement in sorting or recyclables.

Visit the Sustainable development  for further information.

ENVIRONMENT What measures have been put in place?

The Montreux Jazz Festival has developed a general strategy for sustainable development, and is constantly improving the measures that have been in place for the past several years. In 2014 we created an environmental commission to ensure better coordination of the various ongoing efforts and future projects. The priority for 2014 was to replace our waste management system and the objective of attaining 100% sorting.

Visit the Sustainable development  for further information.

FAMILY

FAMILY Does the festival accommodate small children?

For safety reasons, children under the age of 6 are not allowed in the paid concert areas.

FAMILY How old do children have to be to enter concert halls?

For safety reasons, children under the age of 6 are not allowed in the concert areas. All ticket holders under the age of 16 must be accompanied by an adult.

Visit the Ticketing Info page for further information.

FAMILY Is there a childcare facility at the Festival site?

No.

HEALTH & EMERGENCIES

HEALTH & EMERGENCIES Is there an infirmary on site?

A team of nurses and doctors takes care of the health of visitors and staff. Located in the A1 zone, accessible from the Quai Vernex, this area is a place of welcome and referral, responding to minor concerns as well as to possible emergencies.

HEALTH & EMERGENCIES Should I use earplugs?

The Festival strives to comply with all applicable standards for the protection of hearing. However, the noise level can reach 100 decibels at certain locations and concerts. It is therefore recommended to use ear plugs. These ear plugs are available free of charge at the entrance to the concert areas. Please note that the cantonal authorities carry out checks on all concerts.

HEALTH & EMERGENCIES Who should I call in case of an emergency?
  • Police emergency: 117
  • Fire: 118
  • Medical emergency: 144
  • Riviera Police, Montreux: 021 966 83 00

SERVICES

SERVICES Is there a camping on the Festival ground?

No. However, there are several campgrounds nearby. A complete list of these campgrounds may be found here: montreuxriviera.com/accommodation/Camping

Access to the Festival is also quick and easy from campgrounds near the city of Lausanne, about 30 minutes away.

SERVICES What should I do if I lose something?

Lost and found items can be brought to or taken from the checkroom located at the bottom of Rue Emery during the entire Festival.

Opening hours: Everyday from 14pm to 2am

Valuables are returned to the Police Riviera the next day. In order to know if the lost object has been found, please consult the lost and found site which is updated daily.

Once the Festival is over, contact our offices and we will tell you how to proceed to recover your lost objects: +41 21 962 23 83 / info@mjf.ch

SERVICES Is there an accessibility information station for people with handicaps?

Yes, a “Handicap Welcome” stand is available at the Customer Service desk, located at the entrance of the Miles Davis Hall. Do not hesitate to go there for practical or general information about the Festival.

See the Handicap Welcome page for complete explanations.

SERVICES Can I pay with a credit card?

The bars, food stands, merchandising stands and the ticket office accept credit card payments.

SERVICES I have a question about the festival: who should I contact?

Our Customer Service is at your disposal for any questions by phone at +41 21 966 44 44 or by email info@mjf.ch.

Our staff present at the different areas of the festival will be happy to answer your questions.

SERVICES Are There free cloakrooms availalble?

Yes, there are free cloakrooms in the main hall of the building 2m2c, at the Lake House as well as on the promenade.

SERVICES What are the possible payment methods?

The bars, food stands, merchandising stands and the ticket office accept credit, debit card payments and TWINT.

SERVICES Can I exchange currencies or use an ATM on-site?

There is no exchange office. However, there is an ATM in the main hall of the 2m2c. Euros are not accepted as a means of payment. we accept the following payment methods: Visa, Mastercard, Amex, Twint and others.

VOLUNTEERING, CONSTRUCTION & PRODUCTION TEAM

VOLUNTEERING, CONSTRUCTION & PRODUCTION TEAM How do I join the Festival staff?

You will find all the information to be part of the volunteering, construction or production team on this link.

Do not hesitate to consult our FAQ, as well as the description of the sectors to inform you about the advantages and conditions of working for Montreux Jazz Festival 2021.