We highly recommend purchasing tickets only through the official points of sale and to take note of our conditions of sale and access. Please note that the Covid certificate is mandatory to access the paid concert areas. In accordance with cantonal guidelines, no other document will be accepted.
POINTS OF SALE
To purchase tickets online, please visit our website under Buy tickets
To order tickets by phone, please contact Ticketcorner’s Callcenter using the following numbers:
- Switzerland: 0900 10 10 12 (CHF 1.19/min)
- International: + 41 900 800 800 (CHF 1.19/min)
POINTS OF SALE
Tickets for Montreux Jazz Festival events are available at all official points of sale of our partner Ticketcorner:
- Coop City
You will also find various points of sale in the following countries:
- Germany (Eventim outlets)
- Austria (Oeticket outlets)
TERMS OF SALE
For all refund requests made in writing to email@example.com at least 24 hours before the start of the concert, we guarantee the refund of tickets in the following cases:
- You tested positive for Covid-19 and are able to present a medical certificate or text message
- The borders are closed in your country of residence, thereby preventing you from travelling to Montreux for the festival.
- You have to self-isolate and can present a medical certificate
For any other circumstance due to the health or administrative impact of the Covid-19 pandemic, the Festival undertakes to examine the refund request and assess the outcome on a case-by-case basis.
If for personal reasons you decide not to attend the event, you will not be able to claim any refund.
Change of line-up and cancellation
All the artists announced have confirmed their participation in the Festival. Cancellations or changes to the line-up are possible and will be announced at the box office on the night as well as on our website, our social networks and our newsletter.
In the event of a change in the line-up or the schedule, the Festival reserves the right to decide, depending on the circumstances, to refund the tickets or packages up to the price mentioned on the ticket or package (minus a fixed fee of CHF 5 for each ticket or package, in accordance with the recommendations of the Swiss Music Promoters Association).
Should the Festival or a night be cancelled in its entirety, the tickets, packages and subscriptions will be refunded up to the price indicated on the ticket, package or subscription (minus a cancellation fee of CHF 5 per ticket in accordance with the recommendations of the Swiss Music Promoters Association).
If a night is interrupted over halfway through its scheduled duration, the ticket will not be refunded or exchanged.
If one night is postponed to another date, the tickets will be automatically valid for the new date. Ticketholders will have the choice of either keeping their ticket for the new date, or receiving a refund according to the deadlines and processes provided for this purpose. Ticketholders will receive information by email. Once the deadline has passed, requests will no longer be taken into consideration.
Ticket theft or loss
In the event of ticket theft or loss, no refund or replacement claim shall be considered.
Sound and image recording
It is forbidden to film/photograph/record sounds and/or images during the concerts. This also applies to the live performances of the artists/groups as well as the broadcasts to the Festival screens. Violation of this rule may result in the confiscation of the equipment used and the immediate expulsion from the Festival grounds, without compensation.
Concerts and venues within the Montreux Jazz Festival may be filmed or photographed. Due to your presence at the Festival site, you agree that your image will be used without compensation of any kind.
TERMS OF ACCESS
In accordance with the federal and cantonal directives concerning large events, only people (from 16 years of age) who have the CovidCertificate and who meet one of the following criteria may participate in the concerts:
- Persons who have been fully vaccinated with a vaccine authorised in Switzerland or by the European Medicines Agency
- Persons who were pre-infected with Covid-19 in the last 6 months but more than 11 days
- Persons who have tested negative to one of the following tests:
- PCR test carried out at most 72 hours before the start of the concert
- Rapid antigenic test carried out by professionals no later than 48 hours before the concert (excluding self-tests and serological tests). If you have any problems booking a test, check our test centre diary here.
The Covid certificate is mandatory to access the paid concert areas. In accordance with current cantonal guidelines, no other documents will be accepted.
If you or a member of your household or close circle has had COVID-19 symptoms in the past ten days, however mild, we kindly ask you to stay at home for everyone’s safety. If you are a ticketholder, your ticket will only be refunded if one of the cases in “Covid-19 refunds” above applies to you. As there is no name on the tickets, they may be transferred to another person. In case of symptoms at the entrances or during the event, the person should be isolated and invited to perform the Coronacheck and follow the instructions.
Members of the Festival Welcome team will be easily identifiable and will guide you in accordance with the health regulations in force. They will make sure that the latest protocols applicable at the time of the Festival are implemented, from the provision of hydroalcoholic gel to the wearing of masks.
Concert hall layouts
In order to respect the health regulations in force for Covid-19, the concerts will take place for a seated audience only, with numbered seats. We ask that you arrive no earlier than one hour before the start of a performance so that queues do not form.
As this is an unusual situation, the Festival’s Customer Service is available for any information on +41 (0)21 966 45 50 as well as by email via firstname.lastname@example.org.
Your email confirmation cannot be used as a ticket. Only the ticket with barcode is valid. Make sure the barcode on your ticket is readable.
Print@Home tickets must be printed at home. The organisers are not able to provide the tools to print this type of ticket on the site of the event. Anyone who has forgotten or lost their Print@Home will be refused access to the concert due to lack of a valid ticket. The Print@Home tickets can only be used once to enter the hall and lose their validity after the first check. In the event that several tickets with an identical barcode are in circulation, only the first presented will be considered valid. The event organiser may refuse access to the concert when several prints, imitations or copies of this ticket type have been made. Do not buy such a ticket, as you risk ending up with a ticket that has already been used.
For safety reasons, children under 6 will not be admitted to the concerts. All ticket holders under the age of 16 must be accompanied by an adult. The organiser declines all responsibility for any problems encountered as a result of a violation of this rule.
Entry to the concerts
All tickets must be exchanged for an entry wristband. The organiser reserves the right not to replace or exchange damaged or lost bracelets.
It is forbidden to bring the following items to the concerts: luggage or bulky backpacks, bottles or glass objects, plastic bottles, cans, thermos flasks, animals, cameras, cameras, audio recorders, umbrellas, seats of any kind, rollerblades, skateboards, pyrotechnic objects, weapons of any kind, objects to throw, tear gas, helmets, flag poles, banners, signs and any dangerous object that may be used as a projectile. A check is carried out at the concert entrances. A free locker in which prohibited items can be left will be made available to Festivalgoers. If the owner of an unauthorised and/or dangerous object refuses to part with it, access will be refused without refund of the ticket.
Smoking is prohibited (including electronic cigarettes) inside and outside of the concert venues.
It is important to respect the concert times displayed on our website and available at the Festival site. Spectators arriving after the start of the concert will only be allowed to enter the hall at the end of a piece or, at the explicit request of an artist, during an interval.
The Festival employees will work to offer the best comfort and safety conditions to all festivalgoers. They have been training all year to best respond to any issues related to crowd control and risk prevention in a festival environment. Staff guidelines given at the entrances must be respected.