POINTS OF SALE

Ticket office

During the Festival, a box office is open every day from 4 p.m. until the end of the concerts.

For sold out concerts, a limited number of tickets will automatically be available for sale on the day of the show. In this case, only one ticket per person can be purchased (wristband will be placed directly on the wrist).

ONLINE

To purchase tickets online, please visit our website under Buy tickets

CALLCENTER (Ticketcorner)

To order tickets by phone, please contact Ticketcorner’s Callcenter using the following numbers:

• Switzerland: 0900 10 10 12 (CHF 1.19/min)
• International: + 41 900 800 800 (CHF 1.19/min)

POINTS OF SALE

Tickets for Montreux Jazz Festival events are available at all official points of sale of our partner Ticketcorner:

• Fnac
• Manor
• Coop City

You will also find various points of sale in the following countries:

• Germany (Eventim outlets)

TERMS OF SALE

Tickets cannot be returned, exchanged, or refunded.

Change of programme, cancellation, and refund

All the artists announced have confirmed their participation in the Festival. Cancellations or changes to the line-up are possible and will be announced at the box office on the night as well as on our website, our social networks and our newsletter. 

In case of a change in the line-up or the schedule, the Festival reserves the right to decide, depending on the circumstances, to refund the tickets or packages up to the price mentioned on the ticket or package (minus a fixed fee of CHF 5 for each ticket or package, in accordance with the recommendations of the Swiss Music Promoters Association).

Should the Festival or an evening be cancelled in its entirety, the tickets, packages and subscriptions will be refunded up to the price indicated on the ticket, package or subscription (minus a cancellation fee of CHF 5 per ticket, package or subscription in accordance with the recommendations of the Swiss Music Promoters Association). 

If an evening is interrupted over halfway through its scheduled duration, the ticket will not be refunded or exchanged.

In case of a refund, only tickets purchased through the official Festival channels will be refunded.

Postponement

If one evening is postponed to another date, the tickets will be automatically valid for the new date. Ticketholders will have the choice of either keeping their ticket for the new date or receiving a refund according to the deadlines and processes provided for this purpose. Ticketholders will receive information by email. Once the deadline has passed, requests will no longer be taken into consideration. 

Ticket theft or loss

In case of ticket theft or loss, no refund or replacement claim shall be considered.

Sound and image recording

It is forbidden to film/photograph/record sounds and/or images during the concerts. This also concerns live performances of the artists/groups as well as the broadcasts to the Festival screens. Violation of this rule may result in the confiscation of the equipment used and the immediate expulsion from the Festival grounds, without compensation.

Concerts and venues within the Montreux Jazz Festival may be filmed or photographed. Due to your presence at the Festival site, you agree that your image will be used without compensation of any kind.

TERMS OF ACCESS

Valid ticket

Your email confirmation cannot be used as a ticket. Only the ticket with barcode is valid. Make sure the barcode on your ticket is readable.

Print@Home tickets must be printed at home.  The organisers are not able to provide the tools to print this type of ticket on the site of the event. Anyone who has forgotten or lost their Print@Home will be refused access to the concert due to lack of a valid ticket. The Print@Home tickets can only be used once to enter the hall and lose their validity after the first check. In case several tickets with an identical barcode are in circulation, only the first presented will be considered valid. The event organiser may refuse access to the concert when several prints, imitations or copies of this ticket type have been made. Do not buy such a ticket, as you risk ending up with a ticket that has already been used!

Age restrictions

For safety reasons, children under 6 will not be admitted to the concerts. All ticket holders under the age of 16 must be accompanied by an adult. The organiser declines all responsibility for any problems encountered as a result of a violation of this rule.

Entry to the concerts

All tickets must be exchanged for an entry wristband. The organiser reserves the right not to replace or exchange damaged or lost bracelets.

It is forbidden to bring the following items to the concerts: luggage or bulky backpacks, bottles or glass objects, cans, gourd bottles, food, animals, cameras, audio recorders, umbrellas, seats of any kind, rollerblades, skateboards, pyrotechnic objects, weapons of any kind, objects to throw, tear gas, helmets, flag poles, banners, signs and any dangerous object that may be used as a projectile. A check is carried out at the concert entrances. A free locker in which prohibited items can be left will be made available to Festivalgoers. If the owner of an unauthorised and/or dangerous object refuses to part with it, access will be refused without refund of the ticket.

Smoking is prohibited (including electronic cigarettes) inside and outside of the concert venues.

It is important to respect the concert times displayed on our website and available at the Festival site. Spectators arriving after the start of the concert will only be allowed to enter the hall at the end of a piece or, at the explicit request of an artist, during an interval. 

The Festival employees will work to offer the best comfort and safety conditions to all Festivalgoers. They have been training all year to best respond to any issues related to crowd control and risk prevention in a festival environment. Staff guidelines given at the entrances must be respected.