Terms of sale
CANCELLATION AND REIMBURSEMENT
Tickets, packages and badges are neither refundable nor exchangeable.
LOSS OR THEFT OF A TICKET
Reimbursement or replacement for lost or stolen tickets or passes is strictly excluded.
CHANGE OF PROGRAM
All scheduled artists have confirmed their participation in our Festival. Nonetheless, changes remain possible and will be communicated at the evening cash desk and via our website and newsletter. Concert cancellations or changes in the line-up grant no right to exchange or reimbursement for a concert ticket, pass or package.
In the event that all concerts scheduled on a given evening are cancelled, the Festival reserves the right to decide whether or not to reimburse or exchange concert tickets or packages within a period of 30 days depending on the circumstances. If the concert is interrupted more than halfway through its duration, tickets or packages will not be refunded.
RECORDING OF SOUNDS AND IMAGES
It is strictly forbidden to record sound and/or images in the concert halls. This concerns live performances by artists/groups as well as broadcasts on the screens in the building. Failure to comply with this rule will result in penalties including seizure of the equipment used and immediate removal from the Festival grounds, with no compensation provided.
Concerts and other areas at the Montreux Jazz Festival are routinely filmed and photographed. By your presence on the Festival grounds, you accept that your image may be used without approval or payment of any kind.
Terms of access
Your confirmation e-mail is not a valid ticket. Only your Print@Home ticket with barcode will be accepted. Make sure the barcode on your ticket is clearly legible.
Print@Home tickets are concert tickets which are to be printed at home. The organizers are unable to provide the material to do so at the Festival site. Any person who has lost or forgotten his/her Print@Home ticket will not be granted to access to the concert halls due to the missing ticket. Print@Home tickets allow only a single entry to the concert hall and lose their validity after being scanned for the first time. If several tickets with the same barcodes are in circulation, only the first one presented will be considered as valid. The Festival organizers can refuse entry to the concert halls if multiple print-outs, counterfeits, or imitations of a Print@Home ticket have been made. Do not buy such a ticket from anyone. You may find yourself with a ticket that has already been scanned!
For safety reasons, children younger than 6 are not permitted to enter the concert halls, nor to access the Montreux Jazz Trains. Teenagers younger than 16 must be accompanied by an adult to access the concert halls. You must be 18 or older to access to the concert on July, 14th in the Montreux Jazz Lab and the Montreux Jazz Boats.
The organizers decline all liability for any injuries caused by failure to comply with this policy.
ACCESS TO THE CONCERT HALLS
All tickets must be exchanged for a bracelet granting access to the concert halls. They are available as of 4pm at different spots on the Festival site. The Festival organizer reserves the right to refuse any exchange or restitution of entrance bracelets in case they are damaged or lost.
The following items are not allowed in the concert halls: glass bottles or glass objects, P.E.T. bottles, cans, thermos jugs, pyrotechnics, weapons of any kind, objects intended to be thrown, helmets, flagpoles, banners, signs, blades, tear gas/pepper spray, animals, cameras, audio recorders, luggage or bulky backpacks, umbrellas, seats, roller skates, skateboards, and any dangerous objects that could serve as projectiles. A compulsory security check will be carried out before entry to a concert hall. Free storage where forbidden objects can be deposited is available at the entrance of each concert hall. If the owner of an unauthorized and/or dangerous object refuses to part with it, access to the concert hall will be refused without refund of the ticket.
Smoking (including electronic cigarettes) is not permitted inside the 2m2c and the concert halls.
It is important to respect the starting times of the concerts. These are communicated via our website and at the Festival site. In case of late arrival, the organizers cannot guarantee an optimum view. Spectators arriving after the beginning of a concert will only be authorized to enter the concert hall at the end of a song or, on specific demand of the artist, during the intermission.
The Festival staff do their best to make festivalgoers feel welcome and to ensure their safety and comfort. They receive training throughout the year so that they can react in the best possible way to any problems linked to crowd control and actively reduce risks in a festival setting. Every spectator agrees to comply with orders from the security staff.